How to delete your account
Delete your LMN8 account from any of your devices or from the web. It closes straight away, and the rest of your data is deleted right after. There is no grace period.
Your account closes the moment you confirm, your shares end at once and the rest is deleted right after. There is no grace period: once you confirm, it can't be undone, by you or by us.
In the app
Desktop · Android · iPhone
Open LMN8
On your Mac, Windows or Linux computer, Android phone or iPhone, and unlock it.
Go to Settings
Desktop: Settings in the sidebar. Phones: the You tab, then Settings.
Choose "Delete account"
It's the last item in Settings. Only the account owner sees it.
Confirm it's you
Enter this device's passcode (or use your passkey or password when asked).
Confirm deletion
Read what happens next, then confirm. You're signed out on every device straight away.
On the web
lmn8.app
Sign in on the web
Go to lmn8.app and sign in with your passkey or email and password.
Open Settings
In your dashboard, open Settings.
Choose "Delete account"
Scroll to the end of Settings.
Confirm it's you
Use your passkey or password when asked.
Confirm deletion
Read what happens next, then confirm.
Straight away
The moment you confirm:
- Your account closes and every device is signed out.
- Every file you shared stops working for the people you shared it with, and the shared files are deleted.
- You're removed from every chat and group. Messages already delivered stay on the other people's devices, as with any message you send.
- Your email address and phone number are free again for a new account.
Right after
In the background, within minutes:
- Our server destroys its half of every key your chats, shares and Cloud files need, so the encrypted copies it held can no longer be opened.
- Then it deletes the rest: your profile, devices, settings, sign-in records, profile photo, saved chat history and your Cloud files.
- Your Cloud, chats and files were encrypted on your devices the whole time. We never had the keys to read them.
- Files on your own devices (vaults, downloads, Zero certificates) stay on those devices until you remove them or the app.
What we keep
Only what the law or fraud prevention needs:
- Tax invoices for anything you paid for, for as long as Indian tax law requires (up to 8 years).
- A one-way fingerprint of your verified email and phone, naming no account, so the free trial can't be started again.
- A record that an account was deleted and when: the account id and the times, nothing else.
- A one-way mark, naming no account, for 180 days, so a device that was switched off still learns the account is gone and clears itself.
- Server logs, which may include your IP address. They are deleted on a rolling schedule, not per account.
Before you delete
A deleted account can't be reopened, so keep anything you want first: open your vaults and Cloud files on a device and save copies. If you have a paid plan, cancel it in Billing on the web before you delete the account. Questions? Write to support@lmn8.app.
Need help?
Can't sign in any more, or lost every device? Email us from the address on the account and we'll confirm it's you, then delete it for you. For a complaint about how we handled your data, write to our Grievance Officer, Vaibbhav Arora: we acknowledge within 24 hours and resolve within 15 days. LMN8 is run by Softra Globus LLP, which holds and deletes your account data.